In a significant move within the pet care industry, a family-owned business has acquired 19 Pets & Friends stores and 17 grooming salons. This acquisition, led by PSR Trading Ltd, marks a new chapter for the well-known pet retail and grooming brand. The Brown family, with over 50 years of experience in the pet industry, aims to enhance the customer experience and expand the business further.
A New Era for Pets & Friends
The acquisition of Pets & Friends by PSR Trading Ltd is a strategic move that promises growth and innovation. The Brown family, known for their extensive background in pet products and services, is committed to maintaining the high standards that customers have come to expect. This transition is expected to bring fresh ideas and improvements to the stores and grooming salons.
Paul Lewis, Managing Director at PSR Trading Ltd, expressed his enthusiasm for the acquisition. He emphasized that all existing jobs will be retained, ensuring continuity for both employees and customers. The focus will be on enhancing the retail experience, with plans to introduce new services and products that cater to the diverse needs of pet owners.
The Pets & Friends stores, located predominantly in Nottinghamshire, Derbyshire, Northampton, and Wakefield, offer a wide range of products and services. From nutritional talks to puppy and kitten clubs, the stores are designed to provide a comprehensive pet care experience. The grooming salons, operating under the Pets Parlour Grooming brand, will continue to offer top-notch grooming services for all types of pets.
Commitment to Quality and Service
The Brown family’s commitment to quality and service is evident in their approach to the acquisition. With a rich history in the pet industry, they bring a wealth of knowledge and expertise to Pets & Friends. This acquisition is not just about expanding the business but also about enhancing the overall customer experience.
PSR Trading Ltd has a reputation for investing in independent pet retailing. Over the years, they have consistently focused on providing high-quality products and services to pet owners. This acquisition aligns with their long-term vision of creating a leading pet care brand that prioritizes customer satisfaction and pet well-being.
The transition period will see several improvements across the stores and grooming salons. Customers can look forward to new and exciting offerings, including exclusive products and personalized services. The goal is to create a welcoming environment where pet owners can find everything they need for their furry friends.
Future Plans and Innovations
Looking ahead, PSR Trading Ltd has ambitious plans for Pets & Friends. The acquisition is just the beginning of a series of strategic initiatives aimed at driving growth and innovation. The Brown family is keen on exploring new opportunities and expanding the brand’s footprint in the pet care industry.
One of the key areas of focus will be on enhancing the digital presence of Pets & Friends. With the increasing trend of online shopping, the company plans to invest in its e-commerce platform to provide a seamless shopping experience for customers. This will include a user-friendly website, convenient online ordering, and efficient delivery services.
In addition to digital enhancements, PSR Trading Ltd is also looking at expanding the range of services offered in-store. This includes introducing new grooming packages, hosting educational workshops, and offering personalized consultations. The aim is to create a one-stop destination for all pet care needs, ensuring that customers receive the best possible service and support.
