The Water Authority of Fiji (WAF) has successfully deployed Gentrack on Amazon Web Services (AWS) to drive a significant business transformation. This strategic move aims to enhance customer experiences, improve billing and collections operations, and support advanced water metering technologies. The collaboration between Gentrack and WAF has resulted in a seamless migration to a high-performance cloud platform, ensuring minimal disruption and immediate cost savings through digitization and automation.
Enhanced Customer Experience
The deployment of Gentrack on AWS marks a new era for WAF, focusing on customer-centric improvements. The new cloud platform enables WAF to offer better service delivery, meeting the strategic objectives of the organization. Customers can now expect more efficient handling of service requests, such as new water connections and reporting issues. This transformation is set to significantly improve the overall customer experience in Fiji.
WAF’s Chief Customer Officer, Sekove Uluinayau, emphasized the importance of this project in enhancing customer engagement. The new system allows for better monitoring and quicker turnaround times for various customer services. This initiative is part of WAF’s commitment to maintaining high standards of service delivery and customer satisfaction.
The collaboration with Gentrack also brings advanced capabilities in revenue management. By automating billing processes and improving collections, WAF can ensure a more streamlined and efficient operation. This not only benefits the organization but also provides a more reliable service to its customers.
Operational Efficiency and Cost Savings
One of the key benefits of deploying Gentrack on AWS is the significant cost savings achieved through automation. The new platform allows WAF to digitize many of its operations, reducing the need for manual intervention and minimizing errors. This leads to more efficient processes and lower operational costs.
The high-performance AWS infrastructure provides WAF with a reliable and secure environment for its operations. This ensures that the organization can continue to deliver essential services without any disruptions. The cloud platform also offers scalability, allowing WAF to adapt to future needs and demands.
Gentrack’s General Manager for New Zealand, Allan Sampson, highlighted the successful partnership between the two organizations. The collaborative effort has resulted in a robust solution that meets WAF’s requirements and supports its long-term goals. This project sets a strong foundation for future innovations and improvements.
Future Prospects and Innovations
The successful deployment of Gentrack on AWS opens up new possibilities for WAF. The organization can now explore further innovations and enhancements to its services. This includes the potential for advanced water metering technologies, which can provide more accurate and timely data for both WAF and its customers.
The new cloud platform also supports WAF’s plans for corporatization. By improving revenue management and reducing operational costs, WAF can focus on strategic initiatives that drive growth and development. This transformation positions WAF as a leader in the water services sector in Fiji.
The partnership with Gentrack brings valuable insights and expertise from other markets, such as Australia and the UK. This knowledge exchange can help WAF implement best practices and stay ahead of industry trends. The ongoing collaboration ensures that WAF can continue to innovate and improve its services for the benefit of its customers.
